Customer Satisfaction

Majority of Women View Self-worth as Most Important to Their Success

Most managers believe that customer satisfaction is linked to higher business performance. As a result, "satisfaction guaranteed or your money back" has become the standard promise for businesses around the world.

We have known for some time that one of our papers, “Return on Quality” co-authored by Tim Keiningham, Global Chief Strategy Officer at Ipsos Loyalty, was a game changer.

Majority of Global Citizens (75%) are Happy Despite Gloomy Economic Sentiments
`Very Happy' Cohort (20%) Down Two Points Since December 2012

Technology Expert Trish Dorsey Joins Ipsos' Loyalty Research and Consulting Team

Men More Likely to Feel that They Will Get a Raise, Promotion

Keiningham and Buoye Members of Winning Team for 2013 Frontiers in Service Best Practitioner Award in Taipei, Taiwan

Strong Mix of American Business Icons Dominate Top Ten on Ipsos' List of Most Influential Brands