Customer Satisfaction

Experience Perspective: An Ipsos Podcast
Customer Insights Publication

Experience Perspective: An Ipsos Podcast

An Ipsos podcast series exploring best practices in customer and employee experience strategies, mystery shopping and channel performance.
Customer Relationship Survey

Survey First to Quantify Global Customer Complaints

23 Country Survey Shows 4 in 10 (38%) Consumers Complained About Product or Service in Past Year
Canada (44%) and United States (44%) in Top 10 of World "Complainant Nations"
Customer Relationship Survey

Employee Wellbeing: New Rules for a Better Workplace

Customer Relationship Survey

The Communication Imperative: Dialoguing with Employees in Anxious Times

Customer Relationship Survey

Navigating Through Turbulent Times: The People Side of Change

Customer Relationship Survey

Profitable Loyalty: Turning More of Your Current Customers into Your Ideal Ones

Customer Relationship Survey

Paper "A Longitudinal Examination Of Net Promoter And Firm Revenue Growth" Awarded The 2007 Marketing Science Institute/H. Paul Root Award

Ipsos Loyalty Co-Author Recognized For Significant Research Testing Net Promoter Claims
Customer Relationship Survey

Service, Service, Service! The Overarching Message Of You Can't Win a Fight with Your Client

New Book By Ipsos Loyalty CEO Offers Useful Tips For Managing Successful Client Relationships
Customer Relationship Survey

Are Engaged Alumni Found or Created?

Customer Relationship Survey

Net Promoter: A Longitudinal Examination

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