Loyalty

Mystery Calling: Dialing up your contact center performance
Mystery Shopping Publication

Mystery Calling: Dialing up your contact center performance

Discover how a well-designed mystery calling program can drive loyalty and profits in this new Ipsos Views paper.
Customer Relationship Survey

U.S. Employees Six Times More Likely to Love Their Job Than to Hate It

The Work Itself Drive How Employees Feel about Their Job More Than Their Pay, Employer or Coworkers
Customer Relationship Survey

Financial Service Firms Win on Satisfaction, Lose on Brand Affinity

Ipsos Study Reveals that While Customers are Satisfied, They Sense Little Affinity or Differentiation Amongst Brands
Customer Relationship Survey

Loyalty Matters in America

US Citizens, Consumers and Workers Have Their Say on What Wins or Loses Their Loyalty
Customer Relationship Survey

Integrating Research Across the Organization: Strategic vs. Tactical Loyalty Research

Customer Relationship Survey

A Formula for Profitable Loyalty

Customer Relationship Survey

Ipsos `Corners' the Market with Newly Appointed Senior Research Expert

Bruce Corner Joins Ipsos Loyalty's U.S. Team
Customer Relationship Survey

Three Critical Issues Facing Loyalty and Customer Satisfaction Research

Customer Relationship Survey

Managing Loyalty: Based on Facts, Not Faith

Customer Relationship Survey

Survey First to Quantify Global Customer Complaints

23 Country Survey Shows 4 in 10 (38%) Consumers Complained About Product or Service in Past Year
Canada (44%) and United States (44%) in Top 10 of World "Complainant Nations"
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