Mystery Shopping

Read about the unique advantages of Mystery Shopping in assessing employee behaviors and internal processes, and how it complements Voice of the Customer research as part of a comprehensive Customer Experience measurement strategy.

Honor serves to recognize the exceptional quality of Ipsos Channel Performance’s iShopFor Ipsos capability

Read on to discover how to design a “smarter” mystery shopping program that allows organizations to achieve an advantage over their competition.

What challenges does a post-pandemic world with new inflationary pressures bring for brands aiming to deliver compelling luxury experiences and value propositions?

Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!

Tips for ensuring your foodservice brand doesn’t miss out on connecting with sustainability-minded consumers.

Tech innovations across the grocery sector have taken a massive leap forward in the past few years. Here's what they’re most (and least) interested in.

Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.

Many people are pulling back from public activities as the variant spreads widely across the U.S., but consumers don’t expect businesses to require employee vaccination.