Loyalty

Mystery Calling: Dialing up your contact center performance
Mystery Shopping Publication

Mystery Calling: Dialing up your contact center performance

Discover how a well-designed mystery calling program can drive loyalty and profits in this new Ipsos Views paper.
Customer Relationship Survey

Ipsos Loyalty Wins on the Frontiers of Satisfaction

Keiningham and Team Nab Best Practitioner Presentation Award at Frontiers in Service Conference
Customer Relationship Survey

Ipsos Makes a Smart Investment in its Financial Services Team

Thomas Gallagher Joins Ipsos Loyalty's Financial Services Team
Customer Relationship Survey

A Whole World of Happiness

Changes in Global Happiness Since 2007
Customer Relationship Survey

Nine in Ten Prefer to Buy Furniture that Is Made in the USA

American-Made Furniture Seen as High Quality
Quality Is One of the Most Important Factors in Purchase Decision
Customer Relationship Survey

Costa Cruise Accident May Cause Ripple Effect on Other Cruise Line Brands

One-in-Three Americans Unsure Which Cruise Line Was Responsible In Mediterranean Tragedy
Customer Relationship Survey

Ipsos Loyalty Finds "Satisfaction" With Best Practitioner Nomination

Ipsos Loyalty's Tim Keiningham on Team for Frontiers Award Nomination
Customer Relationship Survey

Two in Ten (19%) Global Employees `Very Likely' to Take Full-time Job Abroad for 2-3 Years, 10% Pay Raise

Employees in Mexico (34%), Brazil (32%), Russia (31%), Turkey (31%) and India (28%) Most Likely to Relocate; Top Incentives: Option to Return in Two Years, 10% Pay Increase, Plane Tickets to Visit Home and Language Training
Customer Relationship Survey

Ipsos Allocated its Share at Market Research Innovation Awards

Timothy Keiningham and Team Win Next Gen Market Research's `Disruptive Innovation' Award
Customer Relationship Survey

Understanding the Wallet Allocation Rule for Wallet Share to Drive Business

Ipsos Loyalty Research Experts Help Develop and Launch the New `Wallet Allocation Rule'
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