Mystery Shopping

Discover the techniques top-end retailers use to maintain an excellent Customer Experience and how Ipsos designs luxury mystery shopping programs that can benefit retailers of any calibre.

Electric Vehicle Sales Process Wrought with Inconsistencies

Join Ipsos’ Trish Dorsey on June 23 @11am (Room GABELLI 324) for reasons why you need to Ditch The Spec Sheet.

Are you delivering on your brand promise — across all channels? Probably not.

For many industries, including financial, technology, retail and travel, an integrated CSat and mystery shopping program is crucial to truly monitoring the customer experience. Do your metrics give you a complete picture?