Retail


Our holiday shopping attitudes are quite consistent

Here's how people say they plan to shop this holiday season, according to new data from the Ipsos Consumer Tracker
Retail Publication

This holiday season, shoppers bring new expectations for retailers

Ipsos shares tips for ways retailers can capture more spend this holiday shopping season.
Customer Experience Publication

As companies tackle inflation, a generation gap looms

Many brands are struggling to keep customers loyal in a high-cost era. Here’s how younger and older consumers differ on price hikes.
Product Innovation Publication

Sustainability Now: How Americans Expect Brands to Step Up

Revisit our on demand webinar to hear exclusive, consumer-centered data that will guide brands to make better decisions about sustainability-focused marketing, communications, and innovation efforts leading into 2023.
Retail Publication

Where brands and retailers should place their bets this holiday shopping season

Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.
Customer Experience Publication

Five ways to defend the customer during economic uncertainty

Now more than ever CX owners need to articulate the value of CX investments and how improvements in CX KPIs translate to revenue. Here’s a guide.
Trends & Prospective Publication

Showing Up for Black and Hispanic Consumers in Retail

Business critical data, insights and tips for retailers wanting to improve consumer experiences for marginalized segments.
Customer Experience Publication

How loyalty programs can help convenience stores

Fuel and convenience retailers must ensure their loyalty programs are closely aligned with their brands. Here’s how.
Retail Event

SHOPTALK Fall Meetup

Shoptalk Fall Meetup is a one-of-a-kind, online meetings and collaboration event that brings a large group within the retail industry together for double opt-in meetings and small group discussions.