Retail

Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.

Now more than ever CX owners need to articulate the value of CX investments and how improvements in CX KPIs translate to revenue. Here’s a guide.

Business critical data, insights and tips for retailers wanting to improve consumer experiences for marginalized segments.

Fuel and convenience retailers must ensure their loyalty programs are closely aligned with their brands. Here’s how.

Shoptalk Fall Meetup is a one-of-a-kind, online meetings and collaboration event that brings a large group within the retail industry together for double opt-in meetings and small group discussions.

Revisit our on demand webinar exploring CX measurement strategies designed to optimize a true omnichannel customer understanding.

COVID is no longer the leading concern for consumers – inflation is now at the top. Here’s what businesses should know.

Black Friday 2020 will be like no other. It could make or break retailers’ years. It could mark the death knell of Black Friday itself. A lot is riding on how consumers will react to the lure of the bargain-fest amidst COVID-19 and how well retailers will execute their operational plans.