Join Ipsos’ John Carroll at the world’s largest experience virtual event with more than 50 on-demand free webinars from the world’s most admired brands, including Ipsos!
John’s presentation, Smarter Closed Loop Feedback, will share the results of R+D research identifying five ways you can improve the Company/Customer effort ratio and provide a clear path to success. If you have any of these questions, attending John’s session will help you better understand:
- How often do customer experience critical incidents?
- Do they vary across sectors?
- Do they impact advocacy and loyalty?
- How successful are companies at resolving customer issues?
- What roles does customer effort play in complaints management?
- Can companies be smarter at intervening when things go wrong?
For conference and registration details, please click here.
John Carroll III, Head of Customer Experience, US, Ipsos Loyalty
[EVENT] The Future of Financial Relationships: Customer Connection in a Digital Age
October 3 - This event will examine the dramatic impact of new technology and thinking on how consumers and financial brands interact. We will explore how providers, both emerging and traditional, can build ‘emotional’ engagement with their customers in an environment increasingly dominated by digital interactions.
[TWITTER CHAT] The Changing Affluent Traveler in the US
On September 19, join Ipsos and @GenPop writer/moderator @KateMacArthur for a live twitter chat examining the changing Affluent traveler during which our featured guest, Ipsos’ Michael Baer (@MichaelBaer1 @AffluentIntel), will discuss in detail the six Affluent traveler profiles.