[EVENT] ExperienceWeek 2017

Join Ipsos’ John Carroll at the world’s largest experience virtual event with more than 50 on-demand free webinars from the world’s most admired brands, including Ipsos!

John’s presentation, Smarter Closed Loop Feedback, will share the results of R+D research identifying five ways you can improve the Company/Customer effort ratio and provide a clear path to success. If you have any of these questions, attending John’s session will help you better understand:

  1. How often do customer experience critical incidents?
  2. Do they vary across sectors?
  3. Do they impact advocacy and loyalty?
  4. How successful are companies at resolving customer issues?
  5. What roles does customer effort play in complaints management?
  6. Can companies be smarter at intervening when things go wrong?

For conference and registration details, please click here.

Speakers :

  • John Carroll III, Head of Customer Experience, US, Ipsos Loyalty

Customer Experience