[EVENT] The Future of Customer Experience: Inspiring Business Transformation

11 March 2015 18:30
Central London
UK

Join Ipsos Loyalty at the first Future of Research event of 2015, where Virgin Trains and Experian will be sharing some of the exciting ways they have channelled customer insight to drive transformational change:

  • Depth – the importance of taking time to pinpoint moments of truth and understand the emotions at play in your customer journey
  • Agility – listening and responding to customers’ needs and expectations 24/7
  • Storytelling– harnessing the power of customer stories to win hearts and minds from boardroom to frontline.

We look forward to seeing you on 11 March.

Speakers :

  • Steve Tennant, Director of Customer Experience at Virgin Trains, will reveal the winning impact on their business when they took apart the customer journey in order to lift the experience at each stage, delivering change through employee empowerment and an agile test and learn culture.

  • Julie Doleman, Managing Director of Consumer Engagement at Experian, will share how Experian implemented an ‘always on’ Voice of Customer programme which is empowering staff and transforming their business.

Customer Experience