The pace of that change is relentless. We all know why: political upheaval, economic uncertainty, globalisation, the digital explosion. All of these factors have led to changing marketplaces and customer demands, a desire for greater efficiency, and the need to cut through complexity to become more agile.
As the world of work changes, the role of the HR professional continues to evolve. In this report, we explore the part that HR plays in organisational transformation, and offer some recommendations for putting people at the heart of it.
We would like to thank all of the HR leaders involved in our Leadership Connections research. They came from a wide range of industries including banking and finance, consumer goods, charities, government, hospitality, retail, and telecoms. Their contribution is invaluable in creating a rich understanding of the challenges of transformation, and identifying the critical elements that can ensure sustainable success.
When you’ve read the report, why not join the discussion on Twitter using the #LeadershipConnections hashtag? We’d love to hear your views.
The Forces of Customer Experience [Webinar recording]
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,
[WEBINAR] Innovation through the consumer lens
November 12 - Even established financial brands are at risk of losing influence and market share as innovative new entrants begin to inspire and occupy the attention of consumers. So, what is it that is appealing to consumers, and why aren’t we listening to them more?