As organizations across a wide spectrum of industries begin to adopt conversational interfaces (CUIs) such as chatbots and smart speakers to interact with customers, ensuring a smooth user experience is the only path to success. Anything less results in a lost customer – sometimes forever.
At Ipsos, we are developing deep knowledge and experience with the evolving forms of intelligent interfaces that are beginning to surround us every day. View our on demand webinar to learn how to anticipate and address usability challenges of these interfaces – so that you can give customers an engaging experience that doesn’t disappoint.
Daniel Delaney, Senior Research Director, US, User Experience
Rick Omanson, Vice President, US, User Experience