[Webinar] NEXT LEVEL B2B CX

Join our B2B CX experts who will guide you on taking your B2B CX measurement and management programme to the next level; to help you drive ROCXI.

John Walker, Global Head of Customer Insights & Solutions at A.P. Moller - Maersk, a global leader in container trade and logistics, will be chatting with Ipsos’ will be chatting with Ipsos’ B2B CX experts,  Helen Wilson and Matthew Chatterton.

They’ll be discussing how to nail the basics, brilliantly - engaging stakeholders, understanding the customer journey, capturing high quality relationship and transactional/event customer feedback from the C-suite to the front line, and putting that all to work.  Closing the loop, strategic and tactical action planning, experience design, plus linking survey, customer and operational data to financial performance, will all get a look in.

We look forward to seeing you on 29 November,  at 14:30 GMT / 09:30 EST.