Hear experts from Ipsos discuss best practices for understanding, measuring, and improving patient experience. Drawing on the perspectives of healthcare leaders, this on demand webinar features recent research conducted by Ipsos.
Better patient experience has been linked with better health outcomes, improved treatment adherence, and increased provider and staff satisfaction. However, providing a good patient experience can be difficult due to the complex nature of healthcare. In this session, we discuss the factors that need to be taken into consideration when measuring the patient experience to ensure the results are actionable and accurate. We also share best practices for creating a continuous feedback loop when implementing patient experience initiatives.
Read the paper: Understanding Society: The Patient Experience
Katie Joyce, Senior Vice President, Executive Lead for Ipsos’ Government and Health Services
Katie Ziemer, Ipsos Public Affairs, US