In October 2017 Ipsos MORI surveyed 667 people who organise, influence, or are responsible for, their organisation’s travel and risk mitigation policies. This work was carried out on behalf of International SOS, the world’s largest medical and travel security services firm. Participants were asked what had caused organisations to modify travel plans, which actions had been undertaken in response to travel health and security concerns and what challenges existing in ensuring the health and security of travellers.
The findings suggest business travellers remain nervous about international travel risks. Over six out of ten (63%) of participants surveyed feel that risks to business travellers have increased, with half (52%) expecting further increases in risk over the next year.
Security threats are the most commonly reported reason for modified travel itineraries (58%). However, natural disasters (43%) and country risk ratings (42%) also account for a significant proportion of changed travel plans.
In response to travel health and security concerns, four in ten report their organisations (39%) have introduced pre-trip and during trip advisory emails. This is the most common response to threats, with including travel risk assessment in the travel approval process (37%) in second place.
Communicating – and making sure information has been internalised – represent the top challenges in ensuring the health and safety of travellers. Educating employees about travel risks (53%) is the top barrier, followed by confirming that employees have read pre-travel information (44%) and communicating during a crisis (also 44%).
Global Business Resilience Trends Watch is an Ipsos Mori research study conducted among 667 business decision-makers, across all types of organisations which have had previous contact relating to business travel health and security with International SOS, across 69 countries. Research was conducted online in the period October 4th to October 20th 2017. Respondents were those who organise, influence or are responsible for their organisation’s travel and risk mitigation policies.
Question or response wordings may have been adjusted between 2016 and 2017. Please consult with Ipsos MORI before reporting year on year changes.