Choosing the right CX platform

In today’s CX market best-in-class programmes demand a potent combination of technology and services. That’s why Ipsos partners with the best providers in the market so there are no compromises on tech or servicing. 

But which solution is right for you?  There are a number of key factors to consider – and this guide begins to scratch the surface on what you need to look out for.
In this eBook, we lean into Ipsos’ agnostic and impartial expertise – and thousands of hours’ implementation experience - to help you develop a clear set of requirements to procure the right platform for your CX programme in the short, medium and long term.

Our webinar with Join Jamie Thorpe Head of Experience Management, in conversation with Kathryn Scott, Head of Consumer Insight and Lesa Ali, Research Manager, from Bupa share their real world examples of navigating this tricky CX platform ecosystem.

Watch the webinar to learn: 

• The top three considerations to ensure your tech is the right fit for your organisation
• How to compare providers fairly on a like for like basis
• Red flags to watch out for in glossy demos and slick ‘talk tracks’
• The different ways you can go to market and how to evaluate which is right for you