Customer Experience

As part of Venue Verdict's 20th anniversary, we spoke with commercial and sales leaders representing some of the biggest hospitality groups and brands across Europe, Middle East and Africa to understand what really separates top-performing enquiry teams from the rest.

New Ipsos research reveals why customer trust and emotional connection are critical to successful AI adoption in customer experience.

Ipsos Voices: How efficiency is changing customer experience and why emotional connection remains the true differentiator by Rollo Grayson and Jean-François Damais.

Recognising the venues that lead the market in Q2 2026

The science of strong relationships in challenging times.

Curious about strengthening your Customer Experience (CX) strategy?

Benchmarking visitor experiences at the UK's leading attractions: insights that give you happier visitors and stronger revenues.

The global hospitality customer experience diagnostic tool, helping hotels and meeting venues improve sales conversions and deliver outstanding event experiences.

Stand out from the crowd and develop memorable customer experiences with robust competitor benchmarking grounded in behavioural science and Consumer Duty outcomes.