Customer Experience

New Ipsos research reveals why customer trust and emotional connection are critical to successful AI adoption in customer experience.

Recognising the venues that lead the market in Q2 2026

The science of strong relationships in challenging times.

Curious about strengthening your Customer Experience (CX) strategy?

The global hospitality customer experience diagnostic tool, helping hotels and meeting venues improve sales conversions and deliver outstanding event experiences.

Stand out from the crowd and develop memorable customer experiences with robust competitor benchmarking grounded in behavioural science and Consumer Duty outcomes.

Join over 100 venues tracking their strengths and weaknesses with our impartial, end-to-end assessment of the visitor experience – delivered in partnership with ASVA and ALVA.

Benchmarking visitor experiences at the UK's leading attractions: insights that give you happier visitors and stronger revenues.

What if you could turn your happiest customers into your most effective marketers?