The NHS Is Not Meeting Londoners' Expectations
Londoners are less positive about the quality of NHS services than people nationally. However, this lower overall satisfaction for some measures masks the fact that opinion about the NHS is more polarized in London, with a larger proportion of residents either very satisfied or very dissatisfied than residents nationally. This suggests a perceived lack of consistency in the quality of services for different groups of Londoners, which is likely to be exacerbated by the heavier use of NHS services in London, particularly A&E departments, than elsewhere.
