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Customer Experience

Personal banking service quality – Northern Ireland

Independent service quality survey results.
15 August 2025
Customer Experience

Personal banking service quality

Independent service quality survey results
15 August 2025
Society

Frequently Asked Questions (2): How Does The Voting Intention Question Work?

Recent correspondence has reminded me that not everybody knows exactly how we set about asking respondents their voting intentions, or how we calculate the figures from their responses.
9 February 2001
Consumer & Shopper

Captains Of Industry Give Advice To New Employees

'Never have an office affair', 'learn to say no' and 'don't be afraid of failure' are among the key pieces of advice given by Britain's top bosses to new recruits, a 3M survey has revealed.
8 February 2001
Society

Drivers Must Wake Up To Car Crime Warns Direct Line

Research published today by Direct Line has revealed that, despite recent reductions in reported car crime, nearly three quarters (72 per cent) of drivers in the UK have been a victim of a car-related theft or act of vandalism1.
4 February 2001
Society

Fly Away Peter

Peter Mandelson's resignation last week was an embarrassment to the government, and naturally led to much speculation that the government is acquiring a sleazy image that will damage it at the election. Two polls conducted since the resignation have explored this. Unfortunately the reporting of the second of these, an NOP poll for the Channel 4 programme Powerhouse, has misinterpreted its findings and perhaps as a consequence its implications.
2 February 2001
Consumer & Shopper

Sir John Browne Tops Poll Of Business Leaders

For the second year running, Sir John Browne is voted most impressive business leader in the MORI 2000 annual survey of Captains of Industry. He is nominated by one in five business leaders and has featured in the top three for the past four years. Following close behind him, new entrant, Chris Gent, chairman of Vodafone, comes straight into second place, chosen by seventeen per cent of Captains.
2 February 2001
Society

Consumers' Attitudes Towards Location Based Services In Great Britain, France And Germany

Research commissioned by AirFlash, the premier provider of location-based development platforms for carriers and portals in conjunction with MORI and partners Demoscopie in France and INRA in Germany, has revealed the following trends amongst mobile consumers in Great Britain, France and Germany:
31 January 2001
Society

Mobile Telephone Owners Are Ready For Location-Based Services

59 % of owners are interested in location-based services
31 January 2001
Society

How reliant are managers and directors on emails?

We often consider knowledge to be in people's heads. But a large amount of it is contained in email and the written document. Intraspect Software Inc., the C-business solution provider, commissioned MORI* to conduct a survey investigating how managers and directors use email within the business environment.
31 January 2001