Business

Ten things you need to know from the UK's business leaders, taken from our ‘Captains of Industry’ survey, an annual survey of more than 100 business leaders from the top 500 companies in the UK.

Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.

This week Ipsos published the ‘Captains of Industry’ survey, an annual survey of more than 100 business leaders from the top 500 companies in the UK by turnover and the top 100 financial companies by capital employed. This year Ipsos interviewed 107 ‘Captains’, with data collected between May and August 2021.

A new Ipsos global survey conducted with the World Economic Forum (WEF) highlights mixed views on international trade

A few days ahead of the G7 Summit, taking place on 11- 13 June 2021 in the UK, the Women’s Forum published the results of an Ipsos survey of nationals of the G7 countries, highlighting the importance of taking the full measure of how and to what extent women have been affected by the pandemic and its socio-economic consequences.

Ipsos was commissioned by HM Revenue and Customs (HMRC) to undertake qualitative research to understand the motivations and experiences of businesses that voluntarily signed up to Making Tax Digital (MTD) for VAT.

This summary report presents the key findings from the Wave 2 survey conducted by Ipsos into the customs intermediaries sector, as well as the sizing exercise undertaken in partnership with Perspective Economics, on behalf of Her Majesty’s Revenue and Customs (HMRC).

Nicola Moss looks at new research from the Ipsos KnowledgePanel about Britons' aspirations to work in the green economy.

Ipsos was commissioned by HM Revenue and Customs (HMRC) to undertake qualitative research exploring customer preferences for how potential changes to Self-Assessment and VAT penalty regimes are communicated.