Business


Getting CX into B2B Boardrooms

Georgina Clarke and Katherine Shipton examine our most recent Captains of Industry survey and ask why customer experience is not at the top of the agenda for b2b organisations.

Captains of Industry say business is already suffering the consequences of Brexit

The annual Ipsos Captains of Industry study finds that at the time of interviewing, 58% of Captains felt that since the referendum the decision to leave the EU has had a negative impact on their business.
Business Survey

Why companies fail when success becomes routine

Milorad Ajder in City A.M. examines why the corporate landscape is littered with trailblazing companies whose performance have started to slip.
Reputation Survey

The Road to Reputation Recovery

The corporate landscape is filled with companies trying to rehabilitate their reputations says Milorad Ajder in the Huffington Post.
Consumers Survey

Customers Are Ready For Water Competition

Domestic and business customers are waiting for the water industry to catch up
Shopper Survey

Clicking With Confidence This Christmas

DTI campaign shows that Internet shopping is safer than you think
Society Survey

Clicking With Confidence This Christmas

Public attitudes to and knowledge of internet transactions
Business Survey

Bosses In Huntingdonshire Say Yes To Alconbury Plans

Two-thirds of local businesses support plans for a freight distribution centre on the Alconbury Airfield site.