Customer Satsisfaction

Download our brochure to learn about our portfolio, our approach and the 5 key questions that all HR Directors should know the answers to...

This report reflects what Ipsos Loyalty has heard during one-to-one conversations with the Ipsos Loyalty Council - around 30 senior leaders in customer management across a range of sectors.

Download our report for The Logic Group highlighting key findings on consumers and their use of mobiles, focussing on the new ways that consumers are choosing to engage with brands across many channels.

The Lloyd's Risk Index 2013 is based on a global survey of over 500 C-suite and board level executives conducted by Ipsos for Lloyd's during April and May 2013.

Venture captalists use EFM to fund specialist software companies to address company and customer needs alike.

In this handy `how to', the Ipsos Loyalty Council - a forum of senior customer experience / management professionals from across multiple sectors - offer their perspective.

For the fourth year running, The Logic Group has partnered with Ipsos to conduct consumer research with the Great British public to understand the key drivers behind, and manifesting behaviours of, customer loyalty in 2012.

For this report, we spoke to over 30 leading experts in customer management to explore the challenges faced by those managing the customer experience.

An update on our annual study into the state and nature of consumer loyalty in Britain, following consumer behaviour and attitudes from the depths of recession to the pale green shoots of recovery.