Financial Services


Personal banking service quality – Great Britain

Independent service quality survey results.
Financial Services Publication

Essential Digital Skills for Work 2024

The fifth wave of tracking Essential Digital Skills (EDS) research launched in Lloyds Banking Group’s Consumer Index report at the end of 2024. Ipsos was commissioned by Lloyds Banking Group to measure the UK’s ability to navigate the online world – in life and in work.

The Rise of Generational Wealth

Ipsos conducted this research on behalf of Quintet and BlackRock during Aug – Sept 2024. Ipsos was commissioned to design and carry out the survey to understand High Net Worth Individuals’ attitudes towards their wealth and outlook for the future, including plans for passing on wealth and retirement plans.
Housing Survey

Research by Ipsos for Barclays identifies potential to unlock capacity in the housing market

New investigation into the scale and nature of the ‘right-sizing’ market used by Barclays to recommend five policy changes.

Personal banking service quality – Great Britain

Independent service quality survey results

Personal banking service quality – Northern Ireland

Independent service quality survey results
Financial Services Publication

Using Mystery Shopping to proactively measure staff engagement with Consumer Duty

Why Mystery Shopping is a key element of the research toolkit to assess customer interactions and drive improvements.

Personal banking service quality – Great Britain

Independent service quality survey results

Personal banking service quality – Northern Ireland

Independent service quality survey results