Financial Services


Financial Services Publication

Blindspots: Invisible by Design

Embracing the AI Revolution in Financial Services

The Future of Mortgages

Join us for a day of fresh insight and forward thinking on the mortgage market.

Personal banking service quality – Northern Ireland

Independent service quality survey results.

Personal banking service quality – Great Britain

Independent service quality survey results.
Pensions Event

A Pensions System Fit For the 21st Century: The stories behind pension gaps

What does the ideal pension system look like in the 21st century?

The Financial Research Survey (FRS)

Unlocking Consumer Financial Behaviour: Insights to Drive Growth in Financial Services

Personal banking service quality – Great Britain

Independent service quality survey results.

Personal banking service quality – Northern Ireland

Independent service quality survey results
Financial Services Publication

Essential Digital Skills for Work 2024

The fifth wave of tracking Essential Digital Skills (EDS) research launched in Lloyds Banking Group’s Consumer Index report at the end of 2024. Ipsos was commissioned by Lloyds Banking Group to measure the UK’s ability to navigate the online world – in life and in work.