Financial Services

Independent service quality survey results.

What does the ideal pension system look like in the 21st century?

Closing the compliance gap and winning new customers.

Unlocking Consumer Financial Behaviour: Insights to Drive Growth in Financial Services

Independent service quality survey results.

Independent service quality survey results

The fifth wave of tracking Essential Digital Skills (EDS) research launched in Lloyds Banking Group’s Consumer Index report at the end of 2024. Ipsos was commissioned by Lloyds Banking Group to measure the UK’s ability to navigate the online world – in life and in work.

Ipsos conducted this research on behalf of Quintet and BlackRock during Aug – Sept 2024. Ipsos was commissioned to design and carry out the survey to understand High Net Worth Individuals’ attitudes towards their wealth and outlook for the future, including plans for passing on wealth and retirement plans.

New investigation into the scale and nature of the ‘right-sizing’ market used by Barclays to recommend five policy changes.