Financial Services

Independent service quality survey results

Independent service quality survey results

In our Global Trustworthiness Monitor, almost three in ten (28%) of the public think that the banking sector is trustworthy vs two in ten in 2018 (20%), this places the sector as the third most trustworthy industry globally.

At a recent webinar, Ipsos Corporate Reputation shared the latest findings and insights on the ever-growing importance of ESG (Environmental, Societal, Governance) for the financial services sector and why it is so important and relevant to stay engaged with ESG for businesses. The webinar explored what this means for the future direction and stakeholder expectations for the industry, and why the role of the corporate communicator is of upmost importance.

Jamie Talmage considers what impact changes to how home and motor insurance are priced this year will have on customer behaviour.

Results of the 2021 SME Finance Survey conducted by Ipsos on behalf of the British Business Bank have been released.

Independent service quality survey results

Independent service quality survey results

Launched at World Expo in November, Ipsos's new report with HSBC takes a closer look at the behaviours and attitudes of Global Indians, the world's largest diaspora.