Financial Services


Survey for British Business Bank on carbon emissions and UK SMEs

A new report published by the British Business Bank with research by Ipsos shows that awareness of net zero among smaller businesses is becoming significant (at nearly 60%), with around half of smaller businesses saying decarbonisation or reducing environmental impacts is a near-term priority.
Consumers Publication

Let’s talk about risk (and insurance!)

Are we witnessing a change in insurance needs due to COVID?

Personal banking service quality – Northern Ireland

Independent service quality survey results

Personal banking service quality – Great Britain

Independent service quality survey results
Financial Services Publication

What's going on? Racial equality and financial access

Social inequality and financial access are intrinsically tied. In this article, Alpa Shah explains what financial service providers can do to level the playing field.
Financial Services Publication

British Business Bank Finance Intermediaries Survey

Ipsos’s new survey for the British Business Bank of finance intermediaries working with smaller businesses in the UK explores their views on Covid-19 recovery, the supply and demand of finance, the types of finance available and the financial ecosystem in their region.

Has a solution to fixing the general insurance market been found?

We’ve been talking about it for years, but has a formula to transform the general insurance market so that customers stop getting penalised for their loyalty finally been found? Jamie Talmage looks at how the FCA’s recent policy decision on how insurers need to price their products next year might play out.
Customer Experience Publication

Checking out without checking the bank account; is easy credit fair on your vulnerable customer base?

With spending and digital credit on the rise, how can businesses create a great customer experience using flexible payment options while ensuring they aren’t putting more vulnerable customers at risk?
Coronavirus Publication

Looking to the future, post pandemic

Over the coming months Ipsos and Perspective Economics will be working with the Nationwide Building Society to help them examine the systemic issues in society and within communities caused as a result of the pandemic.