UK Finance pandemic cash hoarding survey

As with so many other sectors, the COVID-19 pandemic has impacted the UK payments market and prompted customers to alter their behaviours. To understand more fully why these changes have come about and which ones will persist, UK Finance commissioned Ipsos to conduct survey research into cash hoarding over the lockdowns of 2020/21. This research has highlighted the sticky presence of cash but reinforced its declining transactional value. It flags that more work is required to bring hoarded cash back into the system.

The research was carried out using Ipsos’s new UK KnowledgePanel, a random probability online panel that has been recruited to be representative of UK adults aged 16+.

The full data tables have been made available to download on this page. UK Finance have also published a briefing note, available at: https://www.ukfinance.org.uk/policy-and-guidance/reports-publications/cash-hoarding-briefing-note