VenueVerdict CX
VenueVerdict CX gives decision-makers at hotels and meeting venues worldwide a front-row view of the customer experience, across sales enquiries and on-site delivery. With powerful, data-backed insights and benchmarks, you can validate strategy, manage peformance and pinpoint exactly where to make improvements - by property, brand or portfolio.
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Optimise sales
Multi-channel, multi-lingual mystery shopping gives impartial insight into the event buying process. Drive conversions with the global standard in sales enquiry handling assessments.
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Refine on-site CX
Capture real-time event feedback from meeting bookers, event hosts and social functions. Understand what happens on-site, refine customer experience and build more profitable relationships.
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Get accredited
VenueVerdict CX accreditation is recognised as the pinnacle of operational excellence. Awarded to participating venues based on performance, not by membership.
Insights for action
All results are available through the VenueVerdict CX enterprise platform, enabling you to act swiftly and effectively:
- Monitor brand standards and compliance, ensure business intitiatives are implemented
- Benchmark performance against other venues in the same portfolio, key competitors or national averages
- Respond directly to customer feedback, logging comments and actions
- Measure 'memorable moments' and identify which elements of the offer created these
- Identify strengths and weaknesses, and focus your efforts in areas that will give maximum return
