Customer Experience


Human Trust as a Growth Accelerator in the AI-Influenced Enterprise

Join us to hear findings from The Trust Advantage research exploring the widening "Trust Gap" and, more importantly, why trusted data is the only foundation for sustainable AI implementation.

[WEBINAR] Global Voices of Experience 2026

Join us for an exclusive LinkedIn Live session, in which we will unveil the key findings of our latest Global Voices of Experience survey.

Medallia Experience Conference

Join us to hear more about the key steps behind their impact and what’s on their future roadmap.
Customer Experience Events replay

Celebrate CX Day 2025 with Ipsos - Join Our LinkedIn Live Events!

Join the Ipsos CX team on LinkedIn Live as we unveil inspiring client stories that demonstrate true impact.

Ipsos Announces the Results of its 2025 Channel Check-In | QSR Mobile Ordering Study

New Ipsos report, developed in partnership with The Coca-Cola Company and Nation’s Restaurant News, delivers data-driven insights into mobile ordering, payment, and pickup channels.
Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success

[WEBINAR] Increasing Efficiencies in Service Delivery in the Public Sector

Join Ipsos North America's Head of CX, EX, and UX Stephanie Bannos and Ipsos Public Affairs Head of Public Sector (and former Department of Veterans Affairs CXO) John Boerstler for an engaging webinar featuring industry and public sector CXperts!
Mystery Shopping Publication

Demystifying Mystery Shopping

Read about the unique advantages of Mystery Shopping in assessing employee behaviors and internal processes, and how it complements Voice of the Customer research as part of a comprehensive Customer Experience measurement strategy.
Customer Experience Publication

The Employee Customer Ripple Effect

By recognizing the fundamental link between EX and CX, organizations can unlock significant potential, create a more people-centric culture, and drive sustainable growth.