On one side are those who are well-prepared and optimistic about a future with increased automation. They feel comfortable with a wide range of automated technology and use it often. In the workplace, those who have already experienced a great deal of disruption from automation have found that it makes their job easier.
On the other side of the divide are those who fear automation and resist the changes it brings. The technology feels unfamiliar and dangerous to them. In industries such as manufacturing, employees are unprepared for the disruption that automation is expected to cause.
In this paper, Ipsos and UVA’s McIntire Center for Business Analytics offer recommendations to bridge the divide in consumer and workplace settings.