Nearly half of workers in three countries say they use AI at work

Survey of workers in Australia, United Kingdom and United States, ages 21-65, working full time or with 2+ part-time jobs

The author(s)
  • Jonathan Newton Account Manager, Ipsos Corporate Reputation
  • Mallory Newall Vice President, US, Public Affairs
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Washington, DC, October 5, 2023 – A new RingCentral/Ipsos poll conducted among workers in Australia, the United Kingdom, and the United States finds that a majority of workers say they would prefer a single unified work communication platform (68%) and think AI could save them time by identifying relevant information across communication apps (59%), including 78% of employees aged 21-34. The poll also finds that half of workers (52%) use six more business apps to communicate per week and have spent an average of 62 working days toggling between communication apps, a figure that has roughly doubled since 2018 (32 days). Lastly, the poll finds that nearly half of workers (46%) report using AI at work and think it would be most helpful in note-taking and transcription (35%), task management (36%) and meeting recaps (28%).

About the Study

These are some of the findings of an Ipsos poll, conducted between July 18 – August 1, 2023 on behalf of RingCentral. For this survey, a sample of 4,500 adults age 21-65 across Australia, the United Kingdom, and the United States were online in English. To qualify for the study, respondents had to be full-time workers, defined as working full-time, having 2 or more part-time jobs, or being full-time self-employed. The sample includes 1,500 workers from Australia, 1,500 workers from the U.K., and 1,500 workers from the U.S. 

The sample was randomly drawn from Ipsos’ online panel, partner online panel sources, and “river” sampling and does not rely on a population frame in the traditional sense. Ipsos uses fixed sample targets, unique to each study, in drawing a sample. After a sample has been obtained from the Ipsos panel, Ipsos calibrates respondent characteristics to be representative of the age 21-65 population of each of the three countries, prior to screening for employment status. The source of these population targets is U.S. Census 2021 American Community Survey data, 2018 Eurostat Database, and the 2016 Australia Census data. The sample drawn for this study reflects fixed sample targets on demographics. Posthoc weights were made to the population characteristics on gender, age, and region in each country.

Statistical margins of error are not applicable to online non-probability polls. All sample surveys and polls may be subject to other sources of error, including, but not limited to coverage error and measurement error. Where figures do not sum to 100, this is due to the effects of rounding. The precision of Ipsos online polls is measured using a credibility interval. In this case, the poll has a credibility interval of plus or minus 1.8 percentage points for all respondents. Ipsos calculates a design effect (DEFF) for each study based on the variation of the weights, following the formula of Kish (1965). This study had a credibility interval adjusted for design effect of the following (N=4,500, DEFF=1.5, adjusted Confidence Interval=+/- 3.3 percentage points).

The poll also has a credibility interval of plus or minus 3.1 percentage points for workers in Australia, plus or minus 3.1 percentage points for workers in the U.K., and plus or minus 3.1 percentage points for workers in the U.S.

About Ipsos

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Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. Our 75 solutions are based on primary data from our surveys, social media monitoring, and qualitative or observational techniques.

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The author(s)
  • Jonathan Newton Account Manager, Ipsos Corporate Reputation
  • Mallory Newall Vice President, US, Public Affairs

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