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Designing a 'Smarter' Mystery Shopping Program
Read on to discover how to design a “smarter” mystery shopping program that allows organizations to achieve an advantage over their competition.
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DEI Leadership: Innovation, Inclusion & Insights
Revisit our recorded roundtable discussion about innovation, inclusion and insights in DEI leadership with some of the most talented experts in the industry.
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Majority of Americans say religion and spirituality can bring people together
Yet half say religious institutions have too much political influence
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Unlocking collaborative, patient-centric partnerships
Read more about Ipsos’ approach to developing sustainable, long-term partnerships and ensuring patient inclusion.
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Design Thinking for Immersive Experiences
Listen in as we discuss key UX-design principles for immersive, Web3 experiences to support designers and technologists as they create solutions for new platforms and leverage this emerging technology.
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The Morphing Store: bricks and mortar evolution in a convergent commerce world
What are the imperatives for survival and success of the physical store in a shifting commerce environment?
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Most Americans have used virtual assistant to get answers to their questions
Still, human representatives are seen as best able to answer complicated questions
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Five ways to defend the customer during economic uncertainty
Now more than ever CX owners need to articulate the value of CX investments and how improvements in CX KPIs translate to revenue. Here’s a guide.
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Most Americans agree the U.S. should continue to support Ukraine despite threat of nuclear weapons use by Russia
The latest wave of our Reuters/Ipsos poll tracking the Russia/Ukraine crisis finds nearly two-thirds of Americans are closely following the Russian invasion of Ukraine.
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Ipsos Ukraine Resilience Monitor measures toll of war on livelihood and access to basic services in major cities
Ukrainians put onus on national government and local authorities to lead reconstruction efforts