Customer Experience

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

Listen in as we discuss key UX-design principles for immersive, Web3 experiences to support designers and technologists as they create solutions for new platforms and leverage this emerging technology.

Many brands are struggling to keep customers loyal in a high-cost era. Here’s how younger and older consumers differ on price hikes.

Now more than ever CX owners need to articulate the value of CX investments and how improvements in CX KPIs translate to revenue. Here’s a guide.

As dining priorities continue to shift, grocery and restaurant brands must better understand what consumers are looking for in their dining experiences today.

Our latest paper explores what it is now, what it will become and how you can be a part of it.

Fuel and convenience retailers must ensure their loyalty programs are closely aligned with their brands. Here’s how.

Neglecting to deliver differentiated, impactful customer experiences that show customers how much you value is a major risk. Here’s why.

Revisit our on demand webinar exploring CX measurement strategies designed to optimize a true omnichannel customer understanding.