Customer Experience

Tech innovations across the grocery sector have taken a massive leap forward in the past few years. Here's what they’re most (and least) interested in.

Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.

User experience research is becoming increasingly important as many industries grapple with saturated markets and user churn.

Automotive and Mobility Development: Empowering auto industry decisions through credible, meaningful and easily accessible customer based information.

The rising interest with the variety of electrified vehicles coming to market is accompanied by consumer concerns and barriers. Here’s a path forward for auto marketers.

We share research insight into retail sales associates and how customers perceive their usefulness.

Is your e-commerce experience optimized for how consumers shop for your products, which attributes are important to them, and designed to meet (or exceed) their expectations?

Revisit our recorded webinar to hear new research exploring current and potentially future shared mobility trends.

Brands should emphasize convenience in industries that are seeing long wait times for customers, particularly at restaurants.