Customer Experience

A series of roundtable discussions with CX practitioners and experts who work in B2B.

Is retail therapy over? We share insights from the Beauty industry relevant for all marketers driving their omnichannel strategy.

In a November survey, half of full-time workers in America reported working from home more often due to the pandemic, plus an additional 21% who said their habits hadn’t changed. Only 6% said they were working remotely less often.

Need help activating your mystery shopping insights? Start with these key components…

Listen in for tips on how retailers are getting ahead by offering curbside pickup.

How and where the world shops and dines transformed during the coronavirus pandemic.

Revisit our recorded webinar to learn fresh insights into what consumers think.

Although a vaccine is on the horizon, the experience economy remains in danger. We share tips to manage safety-first drivers.

As people embrace living with less to do more, brands have an opportunity to forge deeper connections by supporting the experiences consumers crave.