Captains of Industry Say Business is Already Suffering the Consequences of Brexit

The annual Ipsos Captains of Industry study finds that at the time of interviewing, 58% of Captains felt that since the referendum the decision to leave the EU has had a negative impact on their business.

A third of Captains (31%) didn’t feel that Brexit had made any difference to the business situation for their company and just 11% feel it has made a positive impact.

Business leaders of the FTSE 500 anticipate a more negative business situation in the next 12 months. Two thirds (66%) feel the business situation of their company will be more negative post Brexit, with only 13% suggesting it will have a positive impact. However, the data suggests that this could improve in the long term, with a third of those interviewed (32%) feeling they would see a positive impact on their business in five years’ time and 45% expected to feel a negative impact.

84% of Captains interviewed agreed/strongly agreed that ‘how well the government actually handles Brexit negotiations is vital to my business’. Although half of those interviewed (50%) disagreed that they were confident in the ability of the government to negotiate the best deal possible for UK businesses with the EU.

Despite ongoing uncertainty, the majority of business leaders (96%) are confident their company can adapt to the consequences of leaving the EU. Over two thirds of Captains have already taken action in response to the Brexit referendum results. 30% of Captains have currently done nothing as a result of the decision to leave the EU. Of those businesses who have started to take action as result of the decision to leave the UK: 14% of Captains mentioned putting contingency plans in place/analysing the impact of different renegotiation outcomes, 10% are moving business outside the UK, 7% are looking at currency changes/stability and a further 7% mentioned providing reassurance to foreign staff.

Captains expressed that the most important things for the UK to obtain during negotiations to leave the EU are: Movement/access of skilled labour (54%), securing free trade/single market (47%), passporting rights (16%), controlled/clarity on immigration (13%), continuing being a trading partner with Europe (9%), tariff agreement (9%).

In order to be successful in a post-Brexit UK, Captains felt the most important factors for business were reducing the level/complexity of regulation (86%) and keeping it easy to recruit EU staff (86%).

The author(s)

Related news

  • Forces of CX AI

    Forces of CX AI

    Turn unstructured feedback into a roadmap for stronger customer relationships.
  • Global Voices of Experience 2026 - Ipsos

    What keeps CX and EX leaders up at night?

    We have launched the fourth edition of our Ipsos study, Global Voices of Experience 2026 which analyses the opinions of CX and EX professionals around the world. This study diagnoses the current state of experience management, identifies priorities and critical challenges, and forecasts future directions, including the evolving role of AI.
  • Ipsos | Octopia | E-commerce | Livraison | Marketplaces
    E-Commerce Survey

    85% of online shoppers say that a poor delivery experience would prevent them from ordering from that online retailer again

    In order to better understand European consumers’ expectations of e-commerce in terms of services and customer experience, Ipsos and Octopia conducted a 2022 study in several European countries, interviewing a representative panel of approximately 1000 online shoppers per country.
    Which assets are key to going above and beyond online shoppers’ expectations? Which bad experiences are most likely to break their trust in the long run? The results from this study confirm the importance of the quality-price-delay triad on which Octopia is positioned.