Entitled 'Customer Centricity, One Step at the time', the recent event organised by the Hong Kong team, included:
- A live demo of our EFM (Enterprise Feedback Management) New Service by Thomas Edwards, EFM Director in Asia Pacific.
- Real industry case studies by the Director of Quality of the Langham Hospitality Group, Telstra's Chief Customer Service Officer.
Arthur Tam, who leads Loyalty in Hong Kong, says:
We were able to demonstrate our ability in offering both service/ insights and software – setting us apart from competitors who focus on the platform capabilities only. This event has helped build our reputation as a major customer experience and centricity partner, and marks a key milestone in making Hong Kong a hub for client relationships in this growing and important area of customer centricity.
Arthur Tam, Ipsos Loyalty, Hong Kong