Customer Relationship

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Delivering customer experience in the face of mask wearing

Delivering customer experience in the face of mask wearing.

The science of strong relationships.

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,

Why customer experience still matters amid COVID-19 and social distancing.

What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.

June 4 - Upcoming event in Singapore with a series of presentations by Ipsos experts in Customer Experience and Qualitative Research.