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Global Voices of Experience 2026 - Ipsos

Customer Experience Survey

What keeps CX and EX leaders up at night?

We have launched the fourth edition of our Ipsos study, Global Voices of Experience 2026 which analyses the opinions of CX and EX professionals around the world. This study diagnoses the current state of experience management, identifies priorities and critical challenges, and forecasts future directions, including the evolving role of AI.

12.03.26

Artificial Intelligence (AI) Publication

CX Signals GenAI: Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews

Harness the power of social media and reviews to help improve your Customer Experience (CX).

08.04.26

Customer Experience Publication

The Experience Perspective

The Experience Perspective is an Ipsos podcast and LinkedIn Live series covering everything from Customer and Employee Experience to Channel Performance.

02.04.26

Customer Experience Ipsos Voices

Gaming the Score: When Feedback Becomes Fiction

Uncover the hidden forces distorting your customer feedback and learn how to stop survey gaming from sabotaging your success in this article by Rollo Grayson, Global Head of Products, Customer Experience, Ipsos

27.03.26

Customer Experience Publication

When Difference Doesn’t Mean Different

Understanding cultural response bias in global CX programmes

17.02.26

Customer Experience Events replay

[Webinar] Global Voices of Experience 2026

Watch the replay of an exclusive LinkedIn Live session, in which we unveiled the key findings of our latest Global Voices of Experience survey. We also explored the factors driving CX and EX transformation worldwide.

25.03.26

Celebrate CX Day 2025 with Ipsos - Join Our LinkedIn Live Events!

Customer Experience Events replay

Thank You for Joining Us on CX Day 2025!

We are grateful for your participation in our CX Day 2025 celebration on LinkedIn Live. The discussions were enriching and the insights shared were invaluable in helping us to continue enhancing customer experiences worldwide.

19.09.25

Customer Experience News

Volkswagen Group UK Redefines Customer Experience Measurement Through Ipsos and Medallia Collaboration

Ipsos, along with Medallia, Inc., has announced the next step in its partnership with Volkswagen Group UK, marking the next phase in VWG UK’s customer experience journey.

18.09.25