Search
-
What are customers’ expectations and needs of brands, as the cost-of-living increases?
Learn how to design and deliver the customer experience that will meet these changing expectations.
-
How do we know if we are delivering the targeted standard of experience and, if not, take corrective action?
Make sure your customer interactions are in line with your brand promise with Mystery Shopping.
-
The myths and realities of social intelligence and analytics
While social intelligence is a growing space, there are still plenty of misconceptions about what it is and how it works.
-
CX service design: creating emotional attachment and driving brand growth
Designing customer experiences that drive business success
-
Ipsos Update – December 2022
Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
-
Got30: A vodcast about Customer Experience
Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.
-
The Morphing Store: bricks and mortar evolution in a convergent commerce world
What are the imperatives for survival and success of the physical store in a shifting commerce environment?
-
The future luxury customer
This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.