US Consumers Are Forgiving Samsung

The latest Reuters/Ipsos data reveals consumers are forgiving to Samsung after their recall of the Galaxy Note 7.

The author(s)
  • Chris Jackson Senior Vice President, Public Affairs, US
  • Julia Clark Marketing & Communications Director, NA
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Key Findings

A quarter of Americans (26%) would still consider purchasing a new Samsung smart phone. However, 23% would not consider purchasing from Samsung.

 

Four in ten (44%) believe Samsung phone are no different from other phones in regards to safety. Nearly three in ten (29%) believe Samsung phones offer more features and functions than other phones.

 

These are findings from an Ipsos poll conducted for Thomson Reuters October 26- November 9, 2016. For the survey, a sample of 7,514 Americans ages 18+ were interviewed online. 
The author(s)
  • Chris Jackson Senior Vice President, Public Affairs, US
  • Julia Clark Marketing & Communications Director, NA

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