In an effort to acquire and retain customers, thus growing their business, brands like yours are investing heavily in product innovation, and even more for marketing and advertising. Once you get their attention, service quality is the final phase of the brand-customer echo system. At Ipsos Loyalty, our vision of the future sees Contact Centers becoming more central to brands of all types, and measuring Contact Center quality will become integral to their success.
View this on demand webinar as our speaker gets ‘under the hood’ and reveal Ipsos’ response to this emerging trend.
Andy Bedsworth, Ipsos Loyalty, US