CX Global Voices [Webinar recording]


View the recording of our webinar session to hear from our global CX experts about CX trends and what the future holds.

We’re sharing the results of our Ipsos research among 1,000+ CX professionals, from over 50 countries. We delve into:

  • How the focus on CX has changed
  • Levels of CX maturity … who’s ahead of the curve and who’s lagging
  • The payback of being customer-centric
  • Where there’s still work to be done.
  • The payback of being customer-centric

Speakers :

  • Stephane Sanchez | Ipsos

    Stephane Sanchez, Customer Experience & Mystery Shopping Leader, APEC, Ipsos

  • Katherine Shipton, Research Director, Customer Experience, UK

  • Nicolas Fritis, Head of Customer Experience & Mystery Shopping for Latin America

Customer Experience