[Webinar recording] Global Voices of Experience 2023

View the recording of our Global Voices of Experience webinar to hear from our global Experience experts, as they unpick what’s going on and what that might mean for you.

We share the results of our 2023 Ipsos research among almost 1,000 CX and EX professionals, from 65+ markets across the world. We delve into:

• Current state of play in Customer and Employee Experience - across sectors, and B2C vs B2B
• Levels of Experience Management (XM) maturity 
• Experience challenges, including, of course, those relating to AI and ESG
• Top priorities for CX and EX practitioners - where there’s still work to be done and the opportunities that lie ahead. 

Download the infographic summary

Find out more about our latest Customer Experience and Employee Experience thinking and listen to our Ipsos Customer Perspective podcast.

To improve your Customer and Employee Experience, or to find out more information about Ipsos’ Global Voices of Experience 2023, please contact [email protected], your local Ipsos Experience contact, or one of our speakers.  Do let us know if you would like us to take your team through the findings and what they might mean for your organisation.

Download the Spanish version of the infographic summary.