A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
The science of strong relationships in challenging times.
Revisit our broadcast to hear how organizations have already started to measure and improve customer experience with the new (post Covid) front line.
Why customer experience still matters amid COVID-19 and social distancing.
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
View our on-demand webinar featuring five tips to growing strong customer relationships.
View our on-demand webinar featuring what’s hot in mystery shopping research, and how it can be applied to Lottery & Gaming products and services.
Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
Behavioural science offers the right lens and tools to explore, measure and predict consumer behaviour.
In Ipsos’ latest CX-focused white paper based on ground-breaking research, Chief Research Officer, Jean-Francois Damais, reveals the five building blocks of an emotional customer-company connection and how they vary in importance by sector.
Will traditional car manufacturers let go of old vehicle ownership structures and embrace new models and partnerships? Or will they be outplayed by the new comers?
by Ray Kong & John E. Carroll