Learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Model-powered Generative AI tools. Here are 5 key learnings.
A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
Strengthening customer relationships and doing right by the world.
What challenges does a post-pandemic world with new inflationary pressures bring for brands aiming to deliver compelling luxury experiences and value propositions?
Roundtable discussion hosted by Ipsos channel performance and customer experience.
Designing customer experiences that drive business success
Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!
Autonomous vehicles have the potential to reinvent everyday lives and businesses
In our latest paper we explore what it is now, what it will become and how you can be a part of it
Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.
Read more about three focus areas to consider when measuring and managing channel performance.
We share insights into how to align brand promise and customer experience for business success.