A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!
Autonomous vehicles have the potential to reinvent everyday lives and businesses
In our latest paper we explore what it is now, what it will become and how you can be a part of it
Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.
Read more about three focus areas to consider when measuring and managing channel performance.
We share insights into how to align brand promise and customer experience for business success.
We share research and tips to help auto manufacturers and marketers promote the safety of autonomous and ADAS features.
Listen in to hear new research exploring interest for EVs, their advantages and drawbacks plus key insights on how these have changed over the last several years.
It boils down to one central question: which commercial outcome matters most to a business and does the CX KPI reflect it?
We explore ways Canadians have supported local, small businesses during the coronavirus pandemic.
We share insights into what Canadians are looking for from businesses, along with customer choice drivers.