A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
Got30 is a brief, to the point, vodcast series answering some of the questions we get asked about Customer Experience and Channel Performance. Listen in!
It boils down to one central question: which commercial outcome matters most to a business and does the CX KPI reflect it?
We explore ways Canadians have supported local, small businesses during the coronavirus pandemic.
We share insights into what Canadians are looking for from businesses, along with customer choice drivers.
Discover the importance of CX in building a powerful business case for change, and how to set about quantifying the impact of CX on business performance.
Read more about quantifying the connection between quality and loyalty in automotive purchase.
Listen in as we demonstrate remote testing methodologies geared specifically for physical stimuli in the medical space.
Revisit our recorded webinar to hear the results of our user experience study of online dating apps - a case study for website user design.
Will this holiday season be the ‘most wonderful time of the year’? We explore how the pandemic is shaping holiday shopping habits.
Learn about the approaches you can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.
View RCC’s on demand webinar for new insights from Ipsos’ Health & Safety research.