Insights Hub

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• Environment Survey

  Engaging the public in decisions about helping vulnerable energy consumers

  In 2013, Ofgem asked Ipsos to use the Consumer First Panel to undertake deliberative research to explore in detail consumer views about vulnerability and the non financial support that vulnerable customers may need from energy companies.

  25.11.13
• Investors Survey

  How to improve financial media relations in 2014

  Alex Moss says our annual survey of personal finance journalists has uncovered some recent pain points which financial media relations teams should be trying to improve upon for 2014.

  22.11.13
• Public Health Survey

  Antibiotics: a cure for the common cold?

  An Ipsos poll commissioned by the Royal Society of Chemistry has shown that 74% of the public believe that a major research and development effort is needed to create new antibiotics for fighting infectious disease.

  20.11.13
• Survey

  National Highways and Transport Survey 2013

  An Ipsos survey for the National Highways & Transport (NHT) Network shows the public think the pothole problem is getting worse, but individual council results vary significantly.

  19.11.13
• Market Research Publication

  Redefining Luxury - Trends in the Luxury Industry

  This research report looks at the changing definition of luxury, the new luxury consumers, the rise of online shopping among luxury consumers and two key trends shaping the luxury world: personalisation and emotional experiences.

  18.11.13

• Pulse Check

  Pulse Check delivers key insights from Ipsos' Political Monitor, Political Pulse, and Public Services data, along with reactive polling, to help you navigate the evolving political landscape.

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• Infographics Survey

  National Highways and Transport Survey 2013 - DataFizz

  James Stannard discusses Ipsos's latest infographic, which displays data from the 2013 National Highways and Transport Survey.

  18.11.13
• Investors Survey

  Customer Service: Fluid in Character but Consistent in Importance

  Customer service has been seen consistently as an important factor to both consumers and opinion-leaders when making their judgements and decisions about companies in the UK Financial Services industry, writes Alex Moss.

  18.11.13
• Economy Survey

  Satisfaction with Banking Customer Service

  An Ipsos survey for Chameleon PR has found that the top three points for improving customer service in GB are enabling customers to bank when and how they want (49%), friendly and knowledgeable staff (45%) and easy access to the branch (39%).

  18.11.13
• Reputation Publication

  Reputation Council - November 2013

  The eighth sitting of the Reputation Council brings together over 100 senior communicators from some of the most respected corporations in the world. This wave of research investigates the case for enlightened self interest, capitalising on reputational equity, reputation and business strategy and the challenges and opportunities of social media.

  18.11.13
• Politics Survey

  Police and Crime Commissioners: one year on

  Research Director, Ashley Ames discusses whether the public are aware of Police and Crime Commissioners and their role, one year on from the inaugural elections.

  15.11.13
• Politics Survey

  The challenges of rolling out a mobile offering in the retail sector

  Fiona Moss blogs on our research for The Logic Group and looks at some of the challenges facing retailers wishing to engage with their customers using mobile technology.

  15.11.13