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Customer Experience

Business Made Simple by Xerox

What makes great customer service? How do you keep your customers coming back?

10 September 2013
Society

Two in Ten (22%) Global Drivers Admit to Texting, Emailing or Using Social Media While in the Driver's Seat

10 September 2013
Society

Global "Sharers" on Social Media Sites Seek to Share Interesting (61%), Important (43%) and Funny (43%) Things

3 September 2013
Media & Brand Communication

Three in Ten of Global Internet Users Have Made a Purchase Based Mostly on a Social Media Ad (35%) or Post (31%)

27 August 2013
Society

Online Consumers Link Monthly to Brand or Product Articles (19%), Websites (19%) or Videos (15%)

20 August 2013
Media & Brand Communication

71% of Global Internet Users "Share" Social Media Content Monthly: Pics (43%) plus Opinions, Status Updates and Links to Articles each Top Out at 26%

13 August 2013
Media & Brand Communication

Eyes on the Prize: One Third (32%) of Online Global Consumers Entered a Brand or Product Sponsored Contest in the Past Month

8 August 2013
Society

Socialogue: Pure mADness!

30 July 2013
Society

Socialogue: Global APPification

23 July 2013
Society

Socialogue: Reach For The Tried and True? Or, Tempted By What's New?

16 July 2013