Customer Experience


Generative AI has entered the chat

How the rise of generative AI is changing customer experience, and what businesses need to know about balancing power and trust.
Customer Experience Publication

Money Talks or Budget Walks

Need proof that CX drives financial/operational gains at all levels of the organization? Read our latest paper outlining tips for delivering a return on CX investment.

AI and the Future of CX

By embracing Gen AI to improve efficiency and effectiveness, staying attuned to customer needs, and designing empathetic experiences, organizations can successfully navigate the future of CX.
Customer Experience Publication

Shared mobility has its blueprint for the future. Can it execute?

While Americans continue to prefer personal vehicles, shared mobility solutions could soon establish themselves as an alternative or complement in the mobility landscape. Here’s what Ipsos research shows.
Customer Experience Publication

What to expect from the 2023 holiday season

The upcoming shopping season is likely to bring rising holiday budgets and stress. Are retailers prepared to meet consumer needs?
Customer Experience Publication

How autonomous ride-hailing can steer us toward the future of cars

Americans who have tried autonomous cars are much more likely to have positive feelings about them. Autonomous ride-hailing can help bridge the gap and expose more people.
Customer Experience Publication

Earning customer loyalty in retail banking post-pandemic

New research highlights why a personalized digital experience across channels is essential to building customer advocacy and engagement.

[WEBINAR RECORDING] Global Voices of Experience 2023

Join us to understand why failure to deliver on brand promise to customers can be 4X higher when CX and EX not aligned.
Customer Experience Publication

The Digital Difference: Ensuring Your Digital Experiences Meet Heightened Expectations

Brands must always monitor their customer journeys and touchpoints for “hot spots” and have a system for quick identification and remediation. Here’s why.