Customer Experience

Brands must always monitor their customer journeys and touchpoints for “hot spots” and have a system for quick identification and remediation. Here’s why.

Amid concerns over climate change and calls for more electric vehicles, Ipsos looks at where consumers stand on sustainability in the auto world.

Consumers go to restaurants for the food, the experience, and quality time with their friends and family. And they’re coming back in full force.

Join Ipsos’ Ashley Lumpkin and our special guests to discuss about their digital health solutions launch journey

Listen in as we share insights for developing in-store and online operational and experiential measures that identify best practices and minimize gaps in execution.

Improve the odds of designing a successful online experience for your customers and prospects by revisiting our UX Score Benchmark insights-filled on demand webinar here.

Revisit our virtual workshop featuring tips on incorporating Storytelling best practices in your research to help drive brand success.

Ipsos’ customer experience experts share four key areas to focus on when developing AI tools: Fairness, Accountability, Security, and Transparency.

During this on demand webinar we discuss why product accessibility matters, including expanded market reach, reduced legal risk and enhanced brand loyalty and customer satisfaction.