Customer Experience

Will this holiday season be the ‘most wonderful time of the year’? We explore how the pandemic is shaping holiday shopping habits.

Revisit our webinar to hear our experts delve into the impact that COVID is having on electrification preferences among American consumers relative to the world.

Create a 5-year roadmap. Revisit our recorded webinar for a foundational understanding of Voice interaction from a user experience perspective.

Revisit our recorded webinar to hear tips and insights to ensure your ecommerce experience is delivering results.

Learn about the approaches you can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

Discover how a standardized approach to designing and distributing IFUs can benefit your company, including the safety benefits to your users, reducing the risk of liability, and simplifying distribution.

While some organizations plan to have employees work from home long-term, others are grappling with a near-term return to work amid concerns from employees and customers alike.

Revisit our broadcast to hear what U.S. consumers think about their future purchase intent and driving behaviors now that the pandemic has continued.

View our on demand webinar to hear the results of our study using Ipsos’ proprietary UX Score metric to evaluate purchasing.