Customer Experience

How and where the world shops and dines transformed during the coronavirus pandemic.

Revisit our recorded webinar to learn fresh insights into what consumers think.

Although a vaccine is on the horizon, the experience economy remains in danger. We share tips to manage safety-first drivers.

As people embrace living with less to do more, brands have an opportunity to forge deeper connections by supporting the experiences consumers crave.

Most people agree climate change is the result of human activity, and that they need to reduce waste and pollution.

Fair treatment. Certainty. Control. Status. Belonging. Enjoyment. Read more about these six factors of customer experience.

Read more about how best-in-class retail brands are breaking through uncertainty to retain and grow customer loyalty.

Read more about quantifying the connection between quality and loyalty in automotive purchase.

Revisit our recorded webinar to hear the results of our user experience study of online dating apps - a case study for website user design.